Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

Documentation for Cisco Unified ICM/Unified Contact Center Enterprise & Hosted (Unifed 
ICM/CCE/CCH), as well as related documentation, is accessible from Cisco.com at 

Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), 
Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified 
Contact Center Management Portal, Cisco Unified Customer Voice Portal (Unified CVP), Cisco 
Unified IP IVR, Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).

For documentation for these Cisco Unified Contact Center Products, go to

click on Voice and Unified Communications, then click on Cisco Unified Contact Center 
Products or Cisco Unified Voice Self-Service Products, then click on the product/option you are 
interested in.

For troubleshooting tips for these Cisco Unified Contact Center Products, go to 

, then click the product/option you are 

interested in.

Also related is the documentation for Cisco Unified Communications Manager, which you can 
access from

You can access Technical Support documentation and tools from 

http://www.cisco.com/en/US/support/index.html

You can access the Product Alert tool through (login required) 

http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice

Discusses features common to all CTI OS 
objects derived from CtiOsObject.

Describes the methods associated with the CTI 
OS Session object.

Describes the methods associated with the CTI 
OS Agent object.

Describes the methods associated with the CTI 
OS Call object.

Describes the methods associated with the CTI 
OS SkillGroup object.

Describes the methods associated with the CTI 
OS Arguments classes.

Describes the methods associated with the CTI 
OS Silent Monitor Manager object.

Discusses CTI OS keywords and enumerated 
types.

Discusses a few issues related to CTI OS 
logging.