Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

An OnCallCleared event is generated when the voice portion of all parties on a call is terminated, 
normally when the last device disconnects from a call. With this event the connection status becomes 
LCS_NULL.

ServiceID (Optional)

INT

The Unified ICM ServiceID of the service that the call is 
attributed to. May contain the special value 
NULL_SERVICE when not applicable or not available.

SkillGroupNumber 
(Optional)

INT

The user-defined number of the agent SkillGroup the call is 
attributed to, as known to the peripheral. May contain the 
special value NULL_SKILL_ GROUP when not applicable 
or not available.

SkillGroupID 
(Optional)

INT

The system-assigned identifier of the agent SkillGroup the 
call is attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or not 
available.

SkillGroupPriority 
(Optional)

SHORT

The priority of the skill group, or 0 when skill group priority 
is not applicable or not available.

CallWrapupData 
(Optional)

STRING

Call-related wrap-up data. 

CallVariable1 
(Optional)

STRING

Call-related variable data.

…

…

CallVariable10 
(Optional)

STRING

Call-related variable data.

CallStatus (optional)

SHORT

The current status of the call.

ECC (optional)

ARGUMENTS Arguments array that contains all of the Expanded Call 

Context variables in use; for example:

user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable

CTIClients (optional)

ARGUMENTS Arguments array that contains the information about the 

number of clients that are using the call object; for example:

CTIClient[1]

CTIClientSignature
CTIClientTimestamp

ICMEnterprise 
UniqueID (optional)

STRING

Required only when the call is pre-routed.