Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
6-81
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
MonitoredCallQueuedEvent([in] IArguments *pIArguments);
MonitoredCallDequeuedEvent([in] IArguments *pIArguments);
ISilentMonitorEvents
The silent monitor manager object fires events on the ISilentMonitorEvents interface. The following
events are published to subscribers of the ISilentMonitorEvents interface.
events are published to subscribers of the ISilentMonitorEvents interface.
Note
The events in this section are supported with Unified CCE only.
Note
The following events apply only to CTI OS based silent monitor unless noted otherwise.
OnCallRTPStarted
The OnCallRTPStarted event indicates that an RTP media stream has started. This event accompanies
the call object in an Unified CCE environment.
the call object in an Unified CCE environment.
Syntax
C++:
void OnCallRTPStarted(Arguments& args)
COM:
void OnCallRTPStarted (IArguments * args)
VB:
session_OnCallRTPStarted (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-80
OnCallRTPStarted Parameters
Keyword
Type
Description
MonitorID
UINT
The Monitor ID of the device or call monitor that caused this message
to be sent to the client, or zero if there is no monitor associated with
the event (All Events Service).
to be sent to the client, or zero if there is no monitor associated with
the event (All Events Service).
PeripheralID
UINT
The Unified ICM PeripheralID of the ACD where the device is
located.
located.
ClientPort
UINT
The TCP/IP port number of the CTI Client connection.
Direction
USHORT
The direction of the event. One of the following values:
0: Input;
1: Output;
2: Bi-directional.