Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
2-4
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 2 CTI OS Client Interface Library Architecture
CIL Object Model
Figure 2-3
The CIL Object Model Object Interfaces
Session Object
The Session object is the main object in the CIL. It controls the logical session between the client
application and the CTI OS server. The Session object provides the interface to the lower layers of the
CIL architecture (the Service and Connection layers), and also encapsulates the functions required to
dispatch messages to all the other objects in the CIL.
application and the CTI OS server. The Session object provides the interface to the lower layers of the
CIL architecture (the Service and Connection layers), and also encapsulates the functions required to
dispatch messages to all the other objects in the CIL.
The Session object provides object management (creation, collection management, and deletion), and is
the publisher for all CIL events. In addition, the Session object provides automatic fault tolerance and
failover recovery.
the publisher for all CIL events. In addition, the Session object provides automatic fault tolerance and
failover recovery.
Session Modes
You can set a Session object to work in one of two modes: Agent Mode or Monitor Mode. The Session
object maintains the state of the Session mode, and recovers the session mode during failover. The client
application must set the session mode after it connects to the CTI OS Server; the Session mode remains
active until the connection to the CTI OS Server is closed.
object maintains the state of the Session mode, and recovers the session mode during failover. The client
application must set the session mode after it connects to the CTI OS Server; the Session mode remains
active until the connection to the CTI OS Server is closed.
Agent Mode
A client connects to CTI OS Server in Agent Mode when it wants to receive events for a specific agent
or supervisor. Once agent mode is set, the CIL receives the events for the specified agent, as well as all
call events for that agent’s calls. If the agent is also configured as a Supervisor in Unified ICM, the CIL
receives events for all agents in the Supervisor’s team.
or supervisor. Once agent mode is set, the CIL receives the events for the specified agent, as well as all
call events for that agent’s calls. If the agent is also configured as a Supervisor in Unified ICM, the CIL
receives events for all agents in the Supervisor’s team.
Monitor Mode
A client connects to the CTI OS Server in Monitor Mode when it wants to receive a
programmer-specified set of events, such as all agent state events. For details of setting up a monitor
mode connection, refer to the section in
programmer-specified set of events, such as all agent state events. For details of setting up a monitor
mode connection, refer to the section in
For the complete interface specification of the Session object, see