Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

ISession

SetAgent()

This method increments the 
reference count on the passed in 
object. If the passed in object is 
NULL, then this method 
decrements the current agent 
object's reference count.

ISession

GetCurrentAgent(),

GetCurrentCall()

The client application must call 
Release() on the returned object 
when it is no longer needed.

ISession

GetAllCalls()

This method increments the 
reference count for every Call 
object, adds them to a safe array 
and then returns the safe array.

ISession

GetAllAgents()

This method increments the 
reference count for every Agent 
object, adds them to a safe array 
and then returns the safe array.

ISession

GetAllSkillGroups()

This method increments the 
reference count for every 
SkillGroup object, adds them to a  
safe array and then returns the safe 
array.

ISession

GetValue()

GetValueArray(),

GetElement()

The client application must call 
Release() on the returned object 
(second argument) when it is no 
longer needed.

ISession

GetAllProperties()

The client application must call 
Release() on the returned object 
(first argument) when it is no 
longer needed.

ISession

GetObjectFromObject
ID()

The client application must call 
Release() on the returned object 
(second argument) when it is no 
longer needed.

ISession

CreateSilentMonitor
Manager()

The client application must call 
DestroySilentMonitorManager() 
on the returned object when it is no 
longer needed.

ISession

DestroySilentMonitor
Manager()

This method call decrements the 
reference count on the passed in 
object.

ISession

GetCurrentSilent
MonitorManager()

The client application must call 
Release() on the returned object 
when it is no longer needed.