Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

   if ((false==bAllocOk) || (pDisconnectArgs == NULL))

   {

   CDialog::OnClose();

   argsWaitParams.Release();

   return;

   }

   pDisconnectArgs->AddItem(CTIOS_FORCEDDISCONNECT,true);

   m_ctiSession->Disconnect(*pDisconnectArgs);

   pDisconnectArgs->Release();

}

else

{

  m_ctiSession->Disconnect();

}

When the connection to the CTI OS Server is established and the mode set, you log in the agent. 

Before attempting to log in an agent, you typically request global configuration data to correctly 
handle a duplicate log in attempt. For more information, see section 

To log in the agent, in the SetAgentModeEvent() event:

Create an instance of the Arguments class.

Set log in values for the agent in the Arguments instance.

The properties required for the agent depend on the type of ACD you are using. The following 
example demonstrates the required properties for Unified CC.

Log in the agent.

The following example, which assumes the Agent object has been created, demonstrates this task in Java:

public void SetAgentMode(Arguments rArgs) {

 /* 1. Create Arguments object*/

 Arguments rArgs = new Arguments();

 /

* 2. Set log in values.*/

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTID, “275”);

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_PERIPHERALID, “5002”);

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTINSTRUMENT, “5002”)

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTPASSWORD, “********”);

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AUTOLOGIN, “1”);

 /* 3. Log in the agent.*/

 int returnValue = agent.Login(rArgs);

}