Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

With IPCC only, OnQueryAgentStateConf() for each team and each agent 
logged in

OnSnapshotDeviceConf() for each device

OnSnapshotCallConf

()

OnMonitorModeEstablished()

The CTI OS CIL does not support failover for Monitor mode. Agents in monitor 
mode cannot recover their state after a failover. Furthermore, after a failover, the 
CTI OS CIL may leak Call objects.

To deal with failover in Monitor mode:

When the application detects a failover, for example, in a CTIOSFailure() event 
indicating a connection failure or an offline component, wait until the CIL has 
failed over and everything is back online and the CIL is connected to CTI OS. 

The Monitor mode application is responsible for determining when all required 
servers are online. You can do this by monitoring OnCtiosFailure() events and 
keeping track of system status changes as they occur.

Use the Disconnect() method to disconnect the session from CTI OS.

Follow the steps starting at the beginning of the section 

 to: 

Create a session instance.

Set the event listener.

Set connection parameters.

Call the Connect() method.

Set the connection mode in the OnConnection() event handler.

One of the many useful features of CTI OS is the ability to configure settings for 
the Agent Desktop once on the server and have them be available to all agent 
desktops via the RequestDesktopSettings() method. Any changes can be