Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

Monitored mode. The client sends audio to a remote monitoring client.

The first step towards setting up a silent monitor session is creating a 
SilentMonitorManager using the Session object CreateSilentMonitorManager 
method. Then, set the new manager object to be the current silent monitor 
manager using the Session object SetCurrentSilentMonitor method.

The following VB 6.0 code sample demonstrates how to create a 
SilentMonitorManager object with COM CIL and make it the current manager in 
the Session object:

Dim errorcode As Long

Dim m_nSMSessionKey As Integer

 

Dim m_SMManager As CTIOSCLIENTLib.SilentMonitorManager

 

Dim m_Args As New Arguments

 

‘Create the silent monitor manager

 

Set m_SMManager = m_session.CreateSilentMonitorManager(m_Args)

 

‘Make the object the current manager

 

errorcode = m_session.SetCurrentSilentMonitorManager(m_SMManager)

After you set this new object as the current object, set the manager’s work mode 
to Monitoring for the monitoring client and Monitored for the monitored client. 
The following sections provide code examples. See also 

for syntax of the StartSMMonitoringMode and 

SMMonitoredMode methods.

In this mode the client receives audio, confirmation and session status events for 
a specific silent monitor session. This mode is intended for use by client 
applications developed for Supervisor desktop functionality. The 
StartSMMonitoringMode method on the SilentMonitorManager object selects 
this mode. 

Following is a code sample for specifying the mode for the client application.