Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ICallEvents Interface
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
PeripheralID
INT
The ICM PeripheralID of the ACD
where the call activity occurred.
where the call activity occurred.
PeripheralType
SHORT
The type of the peripheral.
CallType
SHORT
The general classification of the call
type.
type.
UniqueObjectID
STRING
An object ID that uniquely identifies
the call object.
the call object.
RouterCallKeyDay
INT
Together with the
RouterCallKeyCallID field forms the
unique 64-bit key for locating this
call’s records in the ICM database.
Only provided for Post-routed and
Translation-routed calls.
RouterCallKeyCallID field forms the
unique 64-bit key for locating this
call’s records in the ICM database.
Only provided for Post-routed and
Translation-routed calls.
RouterCalKeyCallID
INT
The call key created by the ICM. The
ICM resets this counter at midnight.
ICM resets this counter at midnight.
ConnectionCallID
UINT
The Call ID value assigned to this
call by the peripheral or the ICM.
call by the peripheral or the ICM.
ANI (optional)
STRING
The calling line ID of the caller.
DNIS (optional)
STRING
The DNIS provided with the call.
UserToUserInfo
(Optional)
(Optional)
STRING
The ISDN user-to-user information
element. unspecified, up to 131
bytes.
element. unspecified, up to 131
bytes.
DialedNumber
(Optional)
(Optional)
STRING
The number dialed.
CallerEnteredDigits
(Optional)
(Optional)
STRING
The digits entered by the caller in
response to IVR prompting.
response to IVR prompting.