Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
OnCallDiverted
The removal of a call from one delivery target and forwarded to a different target
may generate an OnCallDiverted event.
may generate an OnCallDiverted event.
Syntax
C++:
void OnCallDiverted(Arguments& args)
COM:
void OnCallDiverted (IArguments * args)
VB:
session_OnCallDiverted (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
UniqueObjectID
STRING
Unique reference generated for a call at
client.
client.
PeripheralID
INT
The ICM PeripheralID of the ACD where
the call activity occurred.
the call activity occurred.
PeripheralType
SHORT
The type of the peripheral.
ConnectionDevice
IDType
IDType
SHORT
Indicates the type of
ConnectionDeviceID value.
ConnectionDeviceID value.
Connection
DeviceID
DeviceID
INT
The device identifier of the connection
between the call and the device.
between the call and the device.
ConnectionCallID
UINT
The Call ID value assigned to this call by
the peripheral or the ICM.
the peripheral or the ICM.
ServiceNumber
INT
The service that the call is attributed to, as
known to the peripheral. May contain the
special value NULL_SERVICE when not
applicable or not available.
known to the peripheral. May contain the
special value NULL_SERVICE when not
applicable or not available.