Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The connection of an outbound call to another network may generate an 
OnCallReachedNetworkEvent. With some switches outside of the ACD, this may 
be the last event the outbound connection receives. For these switches, you may 
not assume that when the called party receives and answers the call that the 
OnCallDelivered and OnCallEstablished events will be received.

LineHandle

SHORT

Identifies the teleset line being used.

LineType

SHORT

Indicates the type of the teleset line.

ServiceID 

INT

The ICM ServiceID of the service that 
the call is attributed to.

ServiceNumber 

INT

The service that the call is attributed to, 
as known to the peripheral.

SkillGroupID

INT

The ICM SkillGroupID of the agent 
SkillGroup the call is attributed to.

SkillGroupNumber

INT

The number of an agent SkillGroup 
queue that the call has been added to, as 
known to the peripheral.

SkillGroupPriority

SHORT

The priority of the skill group, or 0 
when skill group priority is not 
applicable or not available.

NumQueued

SHORT

The number of calls in the queue for 
this service.

NumSkillGroups

SHORT

The number of Skill Group queues that 
the call has queued to, up to a 
maximum of 20. This value also 
indicates the number of SkillGroup 
Number, SkillGroupID and SkillGroup 
Priority floating fields present in the 
floating part of the message.