Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
configured for are sent to the client. Refer to the CTI OS System Manager’s Guide
for Cisco ICM/IPCC Enterprise & Hosted Editions for details on how to
configure the agent statistics grid and minimize agent statistics.
for Cisco ICM/IPCC Enterprise & Hosted Editions for details on how to
configure the agent statistics grid and minimize agent statistics.
Syntax
C++:
void OnAgentStatistics (Arguments & args);
COM:
HRESULT OnAgentStatistics ([in] IArguments * args);
VB:
Session_ OnAgentStatistics (ByVal args as
CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
The OnAgentStatistics event will contain all the agent statistics fields necessary
to display the statistics configured on the CTI OS server.
to display the statistics configured on the CTI OS server.
OnChatMessage
The OnChatMessage event is generated when an asynchronous text message from
another user (agent) is received.
another user (agent) is received.
Keyword
Description
Type
PeripheralID
The ICM PeripheralID of the ACD
where the agent is located.
where the agent is located.
INT
AgentExtension
(required)
(required)
The agent’s ACD teleset extension.
STRING
AgentID (required)
The agent’s ACD login ID.
STRING
AgentInstrument
(required)
(required)
The agent’s ACD instrument
number.
number.
STRING