Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
Syntax
C++:
int OnSetAgentStateConf (Arguments & args);
COM:
HRESULT OnSetAgentStateConf ([out] IArguments * args);
VB:
Session_ OnSetAgentStateConf (ByVal args as
CTIOSCLIENTLIB.IArguments)
Java: void OnSetAgentStateConf (Arguments args);
Parameters
args
Not used; reserved for future use.
OnStartMonitoringAgent
The OnStartMonitoringAgent event is generated when a new agent is selected to
be monitored in response to a StartMonitoringAgent() request.
be monitored in response to a StartMonitoringAgent() request.
Syntax
C++:
void OnStartMonitoringAgent (Arguments& args)
COM:
void OnStartMonitoringAgent (IArguments * args)
VB:
session_OnStartMonitoringAgent (ByVal args As
CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
UniqueObjectID STRING
Unique object ID for the supervisor object.
AgentReference
STRING
String containing the Agent ID for the agent
to be monitored.
to be monitored.
SupervisorID
STRING
String containing the supervisor’s AgentID
SupervisorKey
STRING
Supervisor’s unique object ID.