Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
6-128
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Parameters
args
Arguments array containing the following fields.
OnRTPStreamTimedoutEvent
The OnRTPStreamTimedoutEvent event is sent to the monitored application to
report that no RTP voice packets have been received from the monitored IP
Phone.
report that no RTP voice packets have been received from the monitored IP
Phone.
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being
monitored
monitored
AgentID
STRING
Agent ID of the agent who had been
monitored. This message will contain
either AgentID or DeviceID, but not
both.
monitored. This message will contain
either AgentID or DeviceID, but not
both.
DeviceID
STRING
Device ID of the agent who had been
monitored. This message will contain
either AgentID or DeviceID, but not
both.
monitored. This message will contain
either AgentID or DeviceID, but not
both.
PeripheralID
INT
The ICM PeripheralID of the ACD
where silent monitoring has stopped.
where silent monitoring has stopped.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring
application
application
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent
Monitor Session.
Monitor Session.
OriginatingServerID
STRING
TCP/IP Address:Port of the CTIOS
server from which the request
originated
server from which the request
originated
OriginatingClientID
STRING
Client Identification of the monitoring
application
application