Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

*The CTI OS server imposes no restriction on the maximum length of this string. 

However, such restrictions are generally imposed by your switch/ACD 

and Cisco CTI Server. 

Consult the documentation for the switch/ACD or CTI 

Server for information on length restrictions for this string.

Statistics can be accessed by first using GetValueArray on the Agent object to 
obtain the “Statistics” arguments array and then using GetValueInt on the 
“Statistics” arguments array to obtain the desired value:

' First get the statistics arguments

Dim args As Arguments

args = agent.GetValueArray (“Statistics”)

‘ Then get the desired statistics

Dim availTimeSession As Integer

Dim loggedOnTimeSession As Integer

availTimeSession = args.GetValueInt(“AvailTimeSession”)

bargeInCallsToday = args.GetValueInt(“BargeInCallsToday”)

Not all the statistics values listed in 

 are present in every system 

configuration. Whether or not a particular statistic value is available 
depends both on the protocol version of CTI Server with which CTI OS 
connects and on the peripheral on which the agent resides.

SavedAgentID

STRING

On Spectrum, contains the user 
provided data for the agent specified by 
the AgentID property. On all other 
switches, this property is identical to 
the AgentID property.

Statistics

ARGUMENTS  An arguments array containing the 

statistics listed in