Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
C H A P T E R
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CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
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SkillGroup Object
The SkillGroup object provides developers using the CTI OS Client Interface
Library with an interface to Skill Group properties and data. The SkillGroup is
mainly a representation used for accessing statistics, which can be enabled or
disabled via method calls to the SkillGroup object. The SkillGroups are accessible
directly from the Session object or the Agent Object.
Library with an interface to Skill Group properties and data. The SkillGroup is
mainly a representation used for accessing statistics, which can be enabled or
disabled via method calls to the SkillGroup object. The SkillGroups are accessible
directly from the Session object or the Agent Object.
The SkillGroup object methods can be accessed as follows:
•
Via the Agent object inside the Session in Agent mode
•
Via the Agent object inside the Session in Monitor mode
•
In C++, Java, and .NET, via the session object inside the session in Monitor
mode when the special SkillGroupStats filter is set. See the section
mode when the special SkillGroupStats filter is set. See the section
for code examples related to the special
SkillGroupStats filter.
Properties
Note
The data type listed for each keyword is the standardized data type discussed in
the section
the section
in
See
for the appropriate language specific types for these keywords.