Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 4 Building Your Application
Building Supervisor Applications
Figure 4-8
Sequence Diagram for StartMonitoringAgent() and successful Call Completion.
The requests leading up to and including Agent.StartMonitoringAgent() is in the
CTIObject.StartMonitoringAgent() method. When calling the Agent.StopMonitoringAgent(), the agent
object associated with the supervisor (the current agent) is the target of the method. The parameter is an
Arguments object set as follows.
CTIObject.StartMonitoringAgent() method. When calling the Agent.StopMonitoringAgent(), the agent
object associated with the supervisor (the current agent) is the target of the method. The parameter is an
Arguments object set as follows.
Table 4-7
Agent.StopMonitoring Agent Parameter
When calling Agent.StartMonitoringAgent(), the agent object associated with the supervisor (the current
agent) is the target of the method. The parameter is an Arguments object set as follows.
agent) is the target of the method. The parameter is an Arguments object set as follows.
Table 4-8
Agent.Start MonitoringAgent Parameter
OnSupervisorButtonChange
This event is delivered to define the operations that the supervisor can successfully execute. The
operations included in this event are as follows.
operations included in this event are as follows.
Key
Value
AgentReference
The UniqueObjectID of the currently monitored
agent.
agent.
Key
Value
AgentReference
The UniqueObjectID of the agent to begin
monitoring.
monitoring.