Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 4 Building Your Application
Sample Code in the CTI OS Toolkit
<configuration>
<configSections>
<section name="JoeUser" type="System.Configuration.SingleTagSectionHandler" />
<appSettings>
<add key="LogFilePath" value=".\CtiOsClientLog" />
<add key="CtiOsA" value="CtiOsServerA" />
<add key="CtiOsB" value="CtiOsServerB" />
<add key="PortA" value="42028" />
<add key="PortB" value="42028" />
</appSettings>
</configSections>
<JoeUser TraceMask="0xf" AgentID="1003" AgentInstrument="3009" PeripheralID="5000"
DialedNumbers="3011,3010" />
</configuration>
The configuration file is composed of the following elements. These elements are as follows:
configuration – This elements contains the configuration for the desktop.
appSettings – This section defines configuration settings that are shared by every Windows user that
logs into the system. A system administrator needs to configure these values for the appropriate CTI OS
Servers and ports. Each of this element’s sub-elements defines key value pairs used to configure the
desktop.
logs into the system. A system administrator needs to configure these values for the appropriate CTI OS
Servers and ports. Each of this element’s sub-elements defines key value pairs used to configure the
desktop.
LogFilePath – The value for this key is the path to the log file as well as the prefix of the name of
the log file. The name of the Windows user, the log file’s creation time, and the extension “.log” are
appended to form the complete name of the log file. For example, if the desktop was run at 11:58
AM on May 23, 2005, the log file would have the name
CtiOsClientLog.JoeUser.050523.11.58.04.5032.log.
the log file. The name of the Windows user, the log file’s creation time, and the extension “.log” are
appended to form the complete name of the log file. For example, if the desktop was run at 11:58
AM on May 23, 2005, the log file would have the name
CtiOsClientLog.JoeUser.050523.11.58.04.5032.log.
CtiOsA – The name or IP address of one of the CTI OS Server peers.
CtiOsB – The name or IP address of the other CTI OS Server peer.
PortA – The port used to connect to the CTI OS Server specified by the CtiOsA key.
PortB – The port used to connect to the CTI OS Server specified by the CtiOsB key.
configSections – This section defines Windows user specific sections of the configuration file.
These sections are defined using the section element. Note that in the sample configuration file there is
a section element under configSections corresponding to the element tagged with the Window’s user
name “JoeUser” under the configuration element. You should not have to manually modify this section.
As different Windows users use the desktop, this section is modified to include section elements for each
of the users.
a section element under configSections corresponding to the element tagged with the Window’s user
name “JoeUser” under the configuration element. You should not have to manually modify this section.
As different Windows users use the desktop, this section is modified to include section elements for each
of the users.
The rest of the configuration file is composed of elements that define configuration specific to different
Windows users. For each section element in the configSections element, there is a corresponding
element under the configuration element. These elements are used to store information specific to given
users such as trace mask, agent login ID, dialed numbers, etc. Most of the attributes in this element do
not need to be modified. The one attribute that may need modification is the TraceMask attribute. This
attribute is used to control the amount of information logged to the log file.
Windows users. For each section element in the configSections element, there is a corresponding
element under the configuration element. These elements are used to store information specific to given
users such as trace mask, agent login ID, dialed numbers, etc. Most of the attributes in this element do
not need to be modified. The one attribute that may need modification is the TraceMask attribute. This
attribute is used to control the amount of information logged to the log file.
CtiOs Data Grid.NET
This sample is a set of helper classes that are used in other .NET CIL samples.