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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 5      CTI OS ActiveX Controls
Button Controls and Grid Controls
Consult transfer call is answered Consult transfer Initiator Desktop
The agent is in the Talking state.
The following buttons are enabled: Statistics, Chat ctl, Bad Line 
Ctrl, Alternate, Reconnect, Conference complete
Note
The Ready, NR and Wrap-up buttons are enabled based on 
the agent desktop setting.
Consult transfer Receiver Desktop
The agents is in the Talking state.
The following buttons are enabled: Hold, Release, Supervisor 
Assist, Emergency Assist, Conference, transfer, Statistics, Chat ctl 
and Badline control.
Note
The Ready, Not Ready and wrap-up buttons are enabled 
based on the agent desktop settings configured in the 
Configuration Manager.
Complete conference is done for 
the Transfer Initiator 
The agent continues to be in the same state he was in, before talking 
the call.
Note
The agent is in the Wrap-up state, provided Wrap-up is 
configured.
If Wrap-up was not configured, then the Ready and Not Ready 
buttons are enabled. 
Agent does a Single Step 
Transfer
The agent continues to be in the same state he was in, before talking 
the call.
Note
The agent is in the Wrap-up state, provided Wrap-up is 
configured.
If Wrap-up was not configured, then the Ready and Not Ready 
buttons are enabled. 
After Initiating a Consult Transfer or a Consult Conference, there 
are two calls on the agent desktop of the initiator of Transfer and 
Conference until the Transfer/Conference is complete.
Table 5-2
Button Enablement in a standard CTI OS desktop for Unified CCE (continued)
Scenarios
Buttons enabled and Description