Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

2-8

CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(3)

Chapter 2 CTI OS Client Interface Library Architecture

CIL Object Model

CCtiOsSession

SetCurrentSilent
Monitor()

This method increments the
reference count on the passed in
object. The previous "current"
silent monitor's reference count is
decremented.

CCtiOsSession

GetCurrentCall(),

GetCurrentSilent
MonitorManager(),

GetAllCalls(),

GetAllSkillGroups(),

GetAllAgents(),

GetCurrentAgent(),

GetValue(),

GetObjectFromObject
ID()

The client application must call
Release() on the returned object
when it is no longer needed.

CCtiOsSession

SetAgent()

This method increments the
reference count on the passed in
object. If the passed in object is
NULL, then this method
decrements the current agent
object's reference count.

CSilentMonitor
Manager

GetSessionInfo(),

GetIPPhoneInfo(),

GetSMSessionList()

The client application must call
Release() on the returned object
when it is no longer needed.

Table 2-1

SessionLib (C++)

Object Name

Method Name

Explanation

Table 2-2

CtiosClient.dll (COM)

Object Name

Method Name

Explanation

IAgent

GetSkillGroups()

This method increments the
reference count for every
SkillGroup object, adds them to a
safe array and then returns the safe
array.

IAgent

GetMonitoredAgent(),

GetMonitoredCall()

The client application must call
Release() on the returned object
when it is no longer needed.

IAgent

GetValue(),

GetValueArray(),

GetElement()

The client application must call
Release() on the returned object
(second argument) when it is no
longer needed.