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Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

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10-18
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 10      Call Object
Methods
Table 10-5
CallPlacementType Values
CallPlacementType
Description
Value
CPT_UNSPECIFIED
Use default call placement.
0
CPT_LINE_CALL
An inside line call.
1
CPT_OUTBOUND
An outbound call.
2
CPT_OUTBOUND_NO_ 
ACCESS_CODE
An outbound call that does not require an access 
code.
3
CPT_DIRECT_POSITION
A call placed directly to a specific position.
4
CPT_DIRECT_AGENT
A call placed directly to a specific agent.
5
CPT_SUPERVISOR_ASSIST
A call placed to a supervisor for call handling 
assistance.
6
Table 10-6
CallMannerType Values
CallMannerType
Description
Value
CMT_UNSPECIFIED
Use default call manner.
0
CMT_POLITE
Attempt the call only if the originating device is idle.
1
CMT_BELLIGERENT
Always attempt the call, disconnecting any currently 
active call.
2
CMT_SEMI_POLITE
Attempt the call only if the originating device is idle or 
is receiving dial tone.
3
Table 10-7
CallOption Values
CallOption
Description
Value
COPT_UNSPECIFIED
No call options specified, use defaults.
0
COPT_CALLING_ 
AGENT_ONLINE
Attempt the call only if the calling agent is “online” 
(available to interact with the destination party).
1
COPT_CALLING_ 
AGENT_RESERVED
Attempt the call only if ACDNR on the calling agent’s set 
is activated (DMS-100).
2
COPT_CALLING_ 
AGENT_NOT_ RESERVED
Attempt the call only if ACDNR on the calling agent’s set 
is not activated (DMS-100).
3
COPT_CALLING_ 
AGENT_BUZZ_BASE
Applies a buzz to the base of the telephone set as the call 
is initiated (DMS-100).
4
COPT_CALLING_ 
AGENT_BEEP_HSET
Applies a tone to the agent headset as the call is initiated 
(DMS-100).
5
COPT_SERVICE_ 
CIRCUIT_ON
Applies a call classifier to the call (ACM ECS)
6