Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide

The EnableSkillGroupStatistics method requests that real-time statistics be sent to the skillgroup object. 
In an agent mode application, this request is usually made through the agent object (see 

). If the argument array is empty, then statistics for all skillgroups are enabled. This is 

useful when a monitoring application needs to view all statistics without having to enumerate and loop 
over each statistic to enable it.

int EnableSkillGroupStatistics(Arguments & args) 

HRESULT EnableSkillgroupStatistics (IArguments * args, int * errorCode)

EnableSkillgroupStatistics (args As CTIOSCLIENTLib.IArguments, errorCode As Long)

int EnableSkillGroupStatistics(Arguments args)

CilError EnableSkillGroupStatistics(Arguments args)

args

If this method is called via the session object in monitor mode with the  special SkillGroupStats 
filter,  the args parameter has two required values for PeripheralId and SkillGroupNumber. See the 
Remarks section for a code example. Otherwise, this parameter is not used.

errorCode

An output parameter (return parameter in VB) that contains an error code, if any.

Default CTI OS return values. See 

CTI OS Server sends skillgroup statistics in an OnSkillGroupStatisticsUpdated event.

The following is a C++ code example where the args parameter contains values for PeripheralID and 
SkillGroupNumber.

Arguments & argsStatBroadcast = Arguments::CreateInstance();

argsStatBroadcast.AddItem(CTIOS_SKILLGROUPNUMBER, intSG);

argsStatBroadcast.AddItem(CTIOS_PERIPHERALID, m_periphID);

m_pSkGrStatSession->EnableSkillGroupStatistics ( argsStatBroadcast );

argsStatBroadcast.Release();

See 

 for a description of the GetElement method.