Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
8-28
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 8 Session Object
Notes On Message Filters
SetSupervisorMonitorMode
You can use the SetSupervisorSilentMonitorMode method to force supervisors into monitored mode. It is
used, for example, by the CTI OS Agent desktop to indicate that supervisors logging on to the Agent Desktop
can be monitored.
used, for example, by the CTI OS Agent desktop to indicate that supervisors logging on to the Agent Desktop
can be monitored.
Syntax
C++
:
int SetSupervisorSilentMonitorMode (Arguments & args);
COM:
HRESULT SetSupervisorSilentMonitorMode (/*[in]*/ IArguments * args,
/*[out,retval]*/ int * errorcode);
VB:
SetSupervisorSilentMonitorMode
(args As CTIOSCLIENTLib.IArguments);
Java/.NET
:
Not available
Parameters
args
Arguments array that contains the following parameters.
errorcode
An output parameter (return parameter in VB) that contains an error code from
Return Values
Default CTI OS return values. See
Chapter 3, “CIL Coding Conventions.”
Notes On Message Filters
A message filter is a condition that an event must meet to be sent to the client. It consists of a
keyword/value pair, as explained in the following sections.
keyword/value pair, as explained in the following sections.
Note
Two filter mode applicationss are allowed for each CTI OS Server.
Table 8-5
SetSupervisorSilentMonitorMode Arguments Array Parameters
Keyword
Type
Description
CTIOS_SILENTMONITOR
FORCEMONITOREDMODE
FORCEMONITOREDMODE
INT
One of the following values:
1 -- supervisors can be monitored
0 (default) -- supervisors are put in monitoring mode and cannot
be monitored
be monitored