Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
5-23
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
iColTextAlign
This is a column text align value and an input parameter as type Integer.
bstrColTitle
This is a column title text and an input parameter as type String.
Return Value
None.
AlternateCtl
Figure 5-8
AlternateCtl
The AlternateCtl is a Button type control allowing the agent to send an alternate call request. Alternate
is a compound action of placing an active call on hold and then retrieving a previously held call or
answering an alerting (ringing) call on the same device. Alternate is a useful feature during a consult call.
is a compound action of placing an active call on hold and then retrieving a previously held call or
answering an alerting (ringing) call on the same device. Alternate is a useful feature during a consult call.
AnswerCtl
The Answer Control is a button that provides UI for sending answer and release call requests. You can
set the behavior (answer or release) via the ButtonType set from the property page as explained under
AgentState controls.
set the behavior (answer or release) via the ButtonType set from the property page as explained under
AgentState controls.
Figure 5-9
Answer Icon:
Figure 5-10
Release Icon:
BadLineCtl
Figure 5-11
BalLineCtl
The Bad Line Control is a button that provides UI for reporting a Bad Line. This request generates a
database entry in Unified ICM and is an indicator for voice/equipment problems.
database entry in Unified ICM and is an indicator for voice/equipment problems.