Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-22
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
OnAgentPrecallAbortEvent
Note
The OnAgentPrecallAbortEvent event is applicable to Unified CCE only.
The OnAgentPrecallAbortEvent event is received only if a previously indicated routing
(OnAgentPrecallEvent) decision is reversed. The contact is uniquely identified by the
ICMEnterpriseUniqueID
(OnAgentPrecallEvent) decision is reversed. The contact is uniquely identified by the
ICMEnterpriseUniqueID
, which is a field based on the Unified ICM’s 64-bit unique key
(RouterCallKeyDay and RouterCallKeyCallID). Upon receipt of an OnAgentPrecallAbortEvent,
any data pre-fetch work that was started on an OnAgentPrecallEvent should be cleaned up.
any data pre-fetch work that was started on an OnAgentPrecallEvent should be cleaned up.
Syntax
C++:
void OnAgentPrecallAbortEvent(Arguments& args)
COM:
void OnAgentPrecallAbortEvent (IArguments * args)
VB:
session_OnAgentPrecallAbortEvent (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-19
OnAgentPrecallAbortEvent Parameters
OnAlternateCallConf
The OnAlternateCallConf event is fired to the client to indicate that an Alternate request was received
by the CTI Server
by the CTI Server
CallTypeIDTag
INT
Specifies CallType of the call and indicates that the agent
is reserved via LegacyPreCall.
is reserved via LegacyPreCall.
PreCallInvokeIDTag
INT
Specifies the invoking of the LegacyPreCall.
Keyword
Type
Description
ICMEnterpriseUniqueID
STRING
This string is a globally unique key for this contact, which
corresponds to the Unified ICM 64 bit key. You can use This
parameter to match this contact to a follow-on call event.
corresponds to the Unified ICM 64 bit key. You can use This
parameter to match this contact to a follow-on call event.
RouterCallKeyDay
INT
Together with the RouterCallKey CallID field forms the
unique 64-bit key for locating this call’s records in the
Unified ICM database. Only provided for Post-routed and
Translation- routed calls.
unique 64-bit key for locating this call’s records in the
Unified ICM database. Only provided for Post-routed and
Translation- routed calls.
RouterCalKeyCallID
INT
The call key created by the Unified ICM. The Unified ICM
resets this counter at midnight.
resets this counter at midnight.
AgentInstrument
STRING
The agent instrument that the call will be routed to.