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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6      Event Interfaces and Events
ICallEvents Interface
Syntax
C++:
void OnCallOriginated(Arguments& args)
COM:
void OnCallOriginated (IArguments * args)
VB:
session_OnCallOriginated (ByVal args As CtiosCLIENTLib.IArguments
Parameters
args
Arguments array containing the following fields.
Table 6-34
OnCallOriginatedParameters
OnCallQueuedEvent
The placing of a call in a queue pending the availability of some resource can generate an 
OnCallQueuedEvent message to the CTI Client. Clients with Client Events Service can receive this 
message when an outbound call is queued waiting for a trunk or other resource. Clients with All Events 
Service can also receive this message when inbound calls are queued.
Syntax
C++:
void OnCallQueuedEvent(Arguments& args)
COM:
void OnCallQueuedEvent (IArguments * args)
VB:
session_OnCallQueuedEvent (ByVal args As CtiosCLIENTLib.IArguments)
Keyword
Type
Description
ServiceNumber 
INT
The service that the call is attributed to, as known to the peripheral. 
May contain the special value NULL_SERVICE when not 
applicable or not available.
ServiceID 
INT
The Unified ICM ServiceID of the service that the call is attributed 
to. May contain the special value NULL_SERVICE when not 
applicable or not available.
SkillGroupNumber 
(Optional)
INT
The user-defined number of the agent SkillGroup the call is 
attributed to, as known to the peripheral. May contain the special 
value NULL_SKILL_GROUP when not applicable or not 
available.
SkillGroupID 
(Optional)
INT
The system-assigned identifier of the agent SkillGroup the call is 
attributed to. May contain the special value NULL_SKILL_ 
GROUP when not applicable or not available.
SkillGroupPriority 
(Optional)
SHORT
The priority of the skill group, or 0 when skill group priority is not 
applicable or not available.
LineType
SHORT
Indicates the type of the teleset line.
EnablementMask
INT
Contains the bit-mask that specifies what buttons can be enabled 
or disabled when this call is the current call.
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
CallStatus
SHORT
The current status of the call.