Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-54
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnAgentGreetingControlConf
The OnAgentGreetingControlConf event confirms the successful completion of the
SetAgentGreetingAction request.
SetAgentGreetingAction request.
Syntax
C++:
void OnAgentGreetingControlConf(Arguments& args)
COM:
void OnAgentGreetingControlConf (IArguments * args)
VB:
session_OnAgentGreetingControlConf (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
Table 6-56
OnAgentIGreetingControlConfEvent Parameters
OnAgentInfoEvent
The OnAgentInfoEvent event is generated as a response to a query to the Agent Name Lookup Service
and carries the agent’s name. The CTI OS server generates this query when it is configured to do agent
name lookup. The OnAgentInfoEvent event is sent to the client if the server obtained the information.
and carries the agent’s name. The CTI OS server generates this query when it is configured to do agent
name lookup. The OnAgentInfoEvent event is sent to the client if the server obtained the information.
Syntax
C++:
void OnAgentInfoEvent(Arguments& args)
COM:
void OnAgentInfoEvent (IArguments * args)
VB:
session_OnAgentInfoEvent (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields
Table 6-57
OnAgentInfoEvent Parameters
Keyword
Type
Description
MessageHeader
MHDR
Standard Message Header.
InvokeID
UINT
Set to the same value as the InvokeID from the
corresponding request message.
corresponding request message.
Keyword
Type
Description
UniqueObjectID
STRING
A unique object ID for the agent object.