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Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 9      Agent Object
Methods
Table 9-10
Facility Types
Table 9-11
Answering Machine Actions
errorcode
An output parameter (return parameter in VB) that contains an error code from 
 in 
Return Value
Default CTI OS return values. See 
COPT_CALLING_ 
AGENT_ONLINE
Attempt the call only if the calling agent is “online” 
(available to interact with the destination party).
1
COPT_CALLING_ 
AGENT_RESERVED
Attempt the call only if ACDNR on the calling agent’s set 
is activated (DMS-100).
2
COPT_CALLING_ 
AGENT_NOT_ RESERVED
Attempt the call only if ACDNR on the calling agent’s set 
is not activated (DMS-100).
3
COPT_CALLING_ 
AGENT_BUZZ_BASE
Applies a buzz to the base of the telephone set as the call 
is initiated (DMS-100).
4
COPT_CALLING_ 
AGENT_BEEP_HSET
Applies a tone to the agent headset as the call is initiated 
(DMS-100).
5
COPT_SERVICE_ 
CIRCUIT_ON
Applies a call classifier to the call (ACM ECS).
6
FacilityType
Description
Value
FT_UNSPECIFIED
Use default facility type.
0
FT_TRUNK_GROUP
Facility is a trunk group.
1
FT_SKILL_GROUP
Facility is a skill group or split.
2
AnsweringMachine
Description
Value
AM_UNSPECIFIED
Use default behavior.
0
AM_CONNECT
Connect call to agent when call is answered by an 
answering machine.
1
AM_DISCONNECT
Disconnect call when call is answered by an answering 
machine.
2
AM_NONE
Do not use answering machine detection.
3
AM_NONE_NO_  MODEM
Do not use answering machine detection, but disconnect 
call if answered by a modem.
4
AM_CONNECT_NO_MODE
M
Connect call when call is answered by an answering 
machine, disconnect call if answered by a modem.
5