Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
9-27
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 9 Agent Object
Methods
Return Values
Default CTI OS return values. See
Remarks
If the request is successful, the client receives an OnQueryAgentStateConf event. If it is unsuccessful, the
client receives an OnControlFailureConf event.
client receives an OnControlFailureConf event.
ReportBadCallLine
The ReportBadCallLine method informs the CTI OS server of the poor quality of the agent’s line. A note
of this is recorded in the database.
of this is recorded in the database.
Syntax
C++:
int ReportBadCallLine ()
int ReportBadCallLine (Arguments& reserved_args)
COM:
HRESULT ReportBadCallLine (/*[in, optional]*/ IArguments reserved_args, /* [out,
retval]*/ int * errorcode)
VB:
ReportBadCallLine () As Long
Java:
int ReportBadCallLine (Arguments args)
.NET:
CilError ReportBadCallLine(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
Java/.NET: args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Values
Default CTI OS return values. See
RequestAgentTeamList
The RequestAgentTeamList method is called by a supervisor to make a request to the CTI OS server for
a list of agents in the supervisor’s team.
a list of agents in the supervisor’s team.
Syntax
C++:
int RequestAgentTeamList ()
int RequestAgentTeamList (Arguments& reserved_args)