Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

args

An input parameter in the form of a pointer to an Arguments array that contains members with string 
values that are the UniqueObjectIDs of the desired agent (AgentUniqueObjectID) and call 
(CallUniqueObjectID). Package these with the keywords “AgentReference” and “CallReference” 
respectively. 

The third required parameter is one of the following integers representing the desired supervisory 
action.

Both SupervisorMonitor and eSupervisorClear only apply to Cisco Unified Communications 
Manager based silent monitor.

This is packaged with the constant CTIOS_SUPERVISORYACTION or the string 
“SupervisoryAction”. 

Default CTI OS return values. See 

This request is specific to the Supervisor feature and should only be used on switches or configurations 
that have the necessary support (currently, Unified CCE only).

A BargeIn action is very similar to a Single Step Conference where the agent is the conference controller. 
As such, only this agent can add other parties to the conference; the supervisor cannot do this.

An Intercept can only be performed by a supervisor who has already performed a BargeIn. The Intercept 
simply hangs up the original agent, leaving only the customer and the supervisor talking.

E_CTIOS_INVALID_SILENT_MONITOR_MODE is returned when Agent.SuperviseCall() is called 
when CTI OS Based silent monitor is configured.

3

eSupervisorBargeIn

BargeIn to the specified call of the specified agent.

4

eSupervisorIntercept

Intercept the specified call of the specified agent.

1

eSupervisorMonitor

Used to silently monitor the call of the specified agent.

0

eSupervisorClear

Used to clear the silent monitor call.