Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
10-15
CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 10 Call Object
Methods
COM:
HRESULT Hold (/*[in,optional]*/ IArguments *reserved_args, (/*[out, retval]*/
int * errorcode )
VB:
Hold([reserved_args As IArguments]) As Long
Java:
Arguments Hold(Arguments rArgs)
NET:
Arguments Hold(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Value
Default CTI OS return values. See
Remarks
You must make the Hold request via a call whose call status is LCS_CONNECT or it fails.
The following events are received if this request is successful:
•
OnHoldCallConf event
•
OnCallHeld event
The following events are received if this request fails:
•
OnControlFailureConf event
MakeConsultCall
The MakeConsultCall method initiates the combined action of placing the associated current call on hold
and then making a new call. By default, the call context data (including call variables) of the current call
is used to initialize the context data of the new consultation call. The application can override some or
all of the original call context in the consultation call by providing the desired values in this request.
and then making a new call. By default, the call context data (including call variables) of the current call
is used to initialize the context data of the new consultation call. The application can override some or
all of the original call context in the consultation call by providing the desired values in this request.
The simplest form of the request only requires a dialed number and a consult type. The request can also
include optional parameters, as listed in
include optional parameters, as listed in
Syntax
C++:
int MakeConsultCall (Arguments& args))
COM:
HRESULT MakeConsultCall (/*[in]*/ IArguments *args, /*[out, retval]*/ int *
errorcode)
VB:
MakeConsultCall (args As CTIOSCLIENTLib.IArguments) As Long
Java:
int MakeConsultCall(Arguments args)
.NET:
CilError MakeConsultCall(Arguments args)