Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

This appendix discusses a few issues related to CTI OS logging.

If you install the tracing mechanism, the COM and C++ CILs automatically create a log file and trace to 
it. The trace log file name and location for client processes is found under the following Windows 
registry key:

HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\CTI Desktop\CTIOS Tracing\<TraceFileName>

The default filename is CtiosClientLog. Log files are created using the convention 
<TraceFileName>.<Windows user name>.mmdd.hhmmss.log. The files are created in the current 
directory of the executing program, such as the directory into which the Agent Desktop is installed. You 
can provide a fully qualified path for the TraceFileName if you wish to store the files in a different 
location. For example, setting the following value stores the log files in the directory C:\Temp, using 
the naming convention CtiosClientLog.<Windows user name>.mmdd.hhmmss.log.

C:\Temp\CtiosClientLog

Client trace files are formatted in ASCII text that you can open with a conventional text editor such as 
Notepad.

To install the tracing mechanism:

Copy the tracing executable, ctiostracetext.exe, from the distribution media to the folder in which your 
application is located.

Open a command window and register the tracing mechanism:

ctiostracetext.exe /regserver