Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The following example demonstrates this task in Java:

/* 1. Create session.*/

CtiOsSession rSession = new CtiOsSession();

/* 2. Add event listener.*/

rSession.AddEventListener(this, 

 CtiOs_Enums.SubscriberList.eAgentList);

/* 3. Set Connection values.*/

Arguments rArgs = new Arguments();

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_CTIOSA, “CTIOSServerA”);

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_PORTA, 42408);

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_CTIOSB, “CTIOSServerB”);

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_PORTB, 42408);

rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_HEARTBEAT, 100);

/*4. Connect to server.*.

returnCode = rSession.Connect(rArgs);

public void OnConnection(Arguments rArgs) {

 

 /*5. Set agent for the session. */

 

 returnCode = rSession.SetAgent(agent);

 

 /* 6. Log in the agent.*/

 

 Arguments rArgs = new Arguments();

 

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTID, “275”);

 

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_PERIPHERALID, “5002”);

 

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTINSTRUMENT, “5002”)

 

 rArgs.SetValue(CtiOs_IKeywordIDs.CTIOS_AGENTPASSWORD, “********”);

 

 returnCode = agent.Login(rArgs);

 

 

 /* 7. Enable Agent statistics. */

 

 if (returnCode == CIL_OK) {

    

agent.EnableAgentStatistics(new 

Arguments());

 

 }

}

To set up a Monitor-mode application to receive agent statistics, follow the instructions below.

The agent to monitor must be logged in Agent mode before a Monitor-mode application can receive 
statistics for that agent.

CTI OS has a limitation in providing monitor-mode support to build agent desktop call-control 
applications, as well as having the ability to rely on button enablement messages.

Create an instance of the Session class, as described on page 4-20.

Subscribe for events for the session, as described on page 4-21.

You must register to receive agent events; therefore, in the AddEventListener() method you 
must use as a parameter the field 

CtiOs_Enums.SubscriberList.eAgentList

.