Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

The OnEmergencyCall event indicates that a CTI client (with Supervisory capabilities) is handling the 
indicated call as an emergency call. This event only applies to ACDs with Supervisor capabilities.

void OnEmergencyCall(Arguments& args)

void OnEmergencyCall (IArguments * args)

session_OnEmergencyCall (ByVal args As CtiosCLIENTLib.IArguments)

args

Arguments array containing the following fields.

Supported for use with IPCC only.

The OnLogoutFailed ia always generated before (or along with) an OnControlFailureConf event and is 
identical to it but is generated only when a Logout request fails.

PeripheralID

INT

The ICM PeripheralID of the ACD where 
the call is located.

Connection CallID

INT

The Call ID value assigned to the call by 
the peripheral or the ICM.

ConnectionDevice 
IDType

SHORT

Indicates the type of the connection 
identifier supplied in the 
ConnectionDeviceID floating field.

SessionID

INT

The CTI client SessionID of the CTI 
client making the notification.

Connection 
DeviceID

INT

The identifier of the connection between 
the call and the agent’s device.

ClientID (required)

STRING

The ClientID of the client making the 
notification.

ClientAddress 
(Required)

STRING

The IP address of the client making the 
notification.

AgentExtension 
(Required)

STRING

The Agent’s teleset extension.

AgentID (required)

STRING

The Agent’s ACD login ID.

AgentInstrument 
(required)

STRING

The Agent’s ACD instrument number.