Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
OnQueryAgentStateConf
The OnQueryAgentStateConf event is generated and returned by the server at login as a response to the
QueryAgentState() request. A user cannot issue this request.
QueryAgentState() request. A user cannot issue this request.
Syntax
C++:
void OnQueryAgentStateConf(Arguments& args)
COM:
void OnQueryAgentStateConf (IArguments * args)
VB:
session_OnQueryAgentStateConf (ByVal args As CtiosCLIENTLib.IArguments)
Parameters
args
Arguments array containing the following fields.
SkillGroupState
SHORT
Values representing the current state of the
associated agent with respect to the
indicated Agent Skill Group.
associated agent with respect to the
indicated Agent Skill Group.
AgentID
STRING
The agent’s ACD login ID.
AgentExtension
STRING
The agent’s ACD teleset extension.
CTIClientSignature
(Optional)
(Optional)
STRING
The Client Signature of the CTI Client that
is associated with this agent.
is associated with this agent.
Enablement Mask
Contains the bit-mask that specifies what
buttons can be enabled or disabled when the
agent is on this state.
agent is on this state.
UniqueObjectID
STRING
A unique object ID for the agent object.
AgentInstrument
STRING
The agent’s ACD instrument number.
Keyword
Type
Description
Keyword
Type
Description
AgentID
STRING
Agent’s ACD login.
AgentExtension
STRING
Agent’s ACD teleset extension.
AgentInstrument
STRING
Agent’s ACD instrument number.
AgentState
SHORT
representing the current state of the
associated agent.
associated agent.
NumSkillGroups
INT
The number of skill groups that the agent
is currently associated with, up to a
maximum of 20.
is currently associated with, up to a
maximum of 20.