Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 8 Session Object
Notes On Message Filters
'For Skill 89
m_Args.Clear
m_Args.AddItem "SkillGroupNumber",89
m_Args.AddItem "PeripheralID",5004
m_session.DisableSkillGroupStatistics m_Args
'For Skill 90
m_Args.Clear
m_Args.AddItem "SkillGroupNumber",90
m_Args.AddItem "PeripheralID",5004
m_session.DisableSkillGroupStatistics m_Args
'Don't need arguments any more
Set m_Arg = Nothing
End Sub
Filtering CCM Based Silent Monitor Calls
If a monitor mode application does not wish to receive events for silent monitor calls, it can include the
"HideSilentMonitorCalls" keyword in the filter given to CtiOsSession.SetMessageFilter() to tell CTI OS
Server to hide events for silent monitor calls. Please see All Calls Sample.NET for an example of the use
of this filter.
"HideSilentMonitorCalls" keyword in the filter given to CtiOsSession.SetMessageFilter() to tell CTI OS
Server to hide events for silent monitor calls. Please see All Calls Sample.NET for an example of the use
of this filter.