Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
9-11
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 9 Agent Object
Methods
Arguments Parameters
The following rules apply to the optional_args and reserved_args parameters in Call Object methods:
•
In VB, you can ignore these parameters altogether. For example, you can treat the line:
Answer([reserved_args As IArguments]) As Long
as follows:
Answer()
•
To ignore these parameters in COM you must send a NULL, as shown:
Answer (NULL)
DisableAgentStatistics
The DisableAgentStatistics method is sent by an agent to request that real-time statistics stop being sent
to that agent.
to that agent.
Syntax
C++:
int DisableAgentStatistics (Arguments& reserved_args)
COM:
HRESULT DisableAgentStatistics (/*[in]*/ IArguments reserved_args, /* [out,
retval]*/ int * errorcode)
VB:
DisableAgentStatistics (reserved_args As CTIOSCLIENTLib.IArguments) As Long
Java:
int DisableAgentStatistics (Arguments reservedargs)
.NET:
CilError DisableAgentStatistics(Arguments args)
SetAgentState
Requests a new agent state.
SetValue
Sets the value of the property whose name
is specified.
is specified.
StartMonitoringAgent
Enables monitoring of a specified agent.
StartMonitoringAgentTeam
Enables monitoring of a specified agent
team.
team.
StartMonitoringAllAgentTeams
Enables monitoring of all agent teams.
StartMonitoringCall
Enables monitoring of a specified call
object.
object.
StopMonitoringAgent
Disables monitoring of a specified agent.
StopMonitoringAgentTeam
Disables monitoring of a specified agent
team.
team.
StopMonitoringAllAgentTeams
Disables monitoring of all agent teams.
SuperviseCall
Enables monitoring a call of an agent on
your team.
your team.
Method
Description