Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 11      SkillGroup Object
Methods
Return Value
Default CTI OS return values. See 
Remarks
CTI OS Server sends skillgroup statistics in an OnSkillGroupStatisticsUpdated event.
The following is a C++ code example where the args parameter contains values for PeripheralID and 
SkillGroupNumber.
Arguments & argsStatBroadcast = Arguments::CreateInstance();
argsStatBroadcast.AddItem(CTIOS_SKILLGROUPNUMBER, intSG);
argsStatBroadcast.AddItem(CTIOS_PERIPHERALID, m_periphID);
m_pSkGrStatSession->EnableSkillGroupStatistics ( argsStatBroadcast );
argsStatBroadcast.Release();
GetElement
See 
 for a description of the GetElement method.
GetValue Methods
See 
 for descriptions of the GetValue, GetValueInt, GetValueList, and 
GetValueString methods.
IsValid
See 
 for a description of the IsValid method.
SetValue
See 
 for a description of the SetValue method.