Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
C H A P T E R
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
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Building Your Application
This chapter discusses how to build your custom CTI application to use the CTI OS Client Interface
Library. Specifically, this chapter will help translate the choice of programming language and
environment into a set of steps you will need to take to be able to reference CTI OS CIL components in
your application and to be able to compile (and, if necessary link) your application.
Library. Specifically, this chapter will help translate the choice of programming language and
environment into a set of steps you will need to take to be able to reference CTI OS CIL components in
your application and to be able to compile (and, if necessary link) your application.
This chapter is organized in sections according to the programming language and interface you are using:
•
ActiveX Controls. This section covers using the CTI OS ActiveX controls in a COM container such
as Visual Basic.
as Visual Basic.
•
COM CIL in C++. This section covers the steps required to use the CIL’s COM components in a
Microsoft Visual C++ application.
Microsoft Visual C++ application.
•
C++ CIL using static libraries. This section covers the steps required to reference the CIL’s C++
classes in your application, and how to link the C++ static library files into a Microsoft Visual C++
application.
classes in your application, and how to link the C++ static library files into a Microsoft Visual C++
application.
•
Java CIL libraries. This section covers considerations for installing and using the Java CIL
libraries.
libraries.
•
.NET CIL Class libraries. This section covers the steps required to reference the .NET CIL
components in a C# and Visual Basic .NET project files.
components in a C# and Visual Basic .NET project files.
Setting Up Your Environment for .NET
Cisco CTI OS Toolkit 7.5(1) introduces support for application development targeting the Microsoft
.NET Framework 2.0 and Microsoft Visual Studio .NET 2005. Cisco CTI OS Toolkit 7.5(1) provides a
native .NET class library (.NET CIL) and runtime callable wrappers for COM CIL and the CTI OS
ActiveX controls. The CTI OS Toolkit 7.5(1) consist of a set of production ready desktops, and five
software development kits.
.NET Framework 2.0 and Microsoft Visual Studio .NET 2005. Cisco CTI OS Toolkit 7.5(1) provides a
native .NET class library (.NET CIL) and runtime callable wrappers for COM CIL and the CTI OS
ActiveX controls. The CTI OS Toolkit 7.5(1) consist of a set of production ready desktops, and five
software development kits.
The .NET CIL and the runtime callable wrappers (RCWs) are installed in the Global Assembly Cache
(GAC) by the setup program such that all the components are available to any of the sample included in
the toolkit and any new application in development. In the recommended environment settings for
building .NET applications using the CTI OS toolkit, however, there are additional configuration steps
for integration with the development environment.
(GAC) by the setup program such that all the components are available to any of the sample included in
the toolkit and any new application in development. In the recommended environment settings for
building .NET applications using the CTI OS toolkit, however, there are additional configuration steps
for integration with the development environment.
The Production Ready Contact Center Desktop applications are the CTI OS Toolkit Agent Desktop, CTI
OS Toolkit IPCC Supervisor Desktop and the CTI OS Toolkit Outbound Option Desktop, the default
client desktops for Cisco CTI OS used by call center agents and supervisors. These desktop applications
are built using the COM CIL and the CTI OS ActiveX controls. These applications are implemented
using Visual Basic .NET (VB.NET) and Visual Studio.NET 2005 (VS.2005).
OS Toolkit IPCC Supervisor Desktop and the CTI OS Toolkit Outbound Option Desktop, the default
client desktops for Cisco CTI OS used by call center agents and supervisors. These desktop applications
are built using the COM CIL and the CTI OS ActiveX controls. These applications are implemented
using Visual Basic .NET (VB.NET) and Visual Studio.NET 2005 (VS.2005).