Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
6-57
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
E_CTI_AGENT_NOT_
LOGGED_ON
LOGGED_ON
The indicated agent is not currently logged on.
9
E_CTI_DEVICE_IN_
USE
USE
The indicated agent teleset is already associated with a different
CTI client.
CTI client.
10
E_CTI_NEW_
SESSION_ OPENED
SESSION_ OPENED
This session is being terminated due to a new session open request
from the client.
from the client.
11
E_CTI_FUNCTION_
NOT_ AVAILABLE
NOT_ AVAILABLE
A request message was received for a function or service that was
not granted to the client.
not granted to the client.
12
E_CTI_INVALID_
CALLID
CALLID
A request message was received with an invalid CallID value.
13
E_CTI_PROTECTED_
VARIABLE
VARIABLE
The CTI client may not update the requested variable.
14
E_CTI_CTI_SERVER_
OFFLINE
OFFLINE
The CTI Server is not able to function normally. The CTI client
should close the session upon receipt of this error.
should close the session upon receipt of this error.
15
E_CTI_TIMEOUT
The CTI Server failed to respond to a request message within the
time-out period, or no messages have been received from the CTI
client within the IdleTimeout period.
time-out period, or no messages have been received from the CTI
client within the IdleTimeout period.
16
E_CTI_UNSPECIFIED_
FAILURE
FAILURE
An unspecified error occurred.
17
E_CTI_INVALID_
TIMEOUT
TIMEOUT
The IdleTimeout field contains a value that is less than 20 seconds
(4 times the minimum heartbeat interval of 5 seconds).
(4 times the minimum heartbeat interval of 5 seconds).
18
E_CTI_INVALID_
SERVICE_MASK
SERVICE_MASK
The ServicesRequested field has unused bits set. All unused bit
positions must be zero.
positions must be zero.
19
E_CTI_INVALID_
CALL_MSG_MASK
CALL_MSG_MASK
The CallMsgMask field has unused bits set. All unused bit
positions must be zero.
positions must be zero.
20
E_CTI_INVALID_
AGENT_ STATE_
MASK
AGENT_ STATE_
MASK
The AgentStateMask field has unused bits set. All unused bit
positions must be zero.
positions must be zero.
21
E_CTI_INVALID_
RESERVED_ FIELD
RESERVED_ FIELD
A Reserved field has a non-zero value.
22
E_CTI_INVALID_
FIELD_ LENGTH
FIELD_ LENGTH
A floating field exceeds the allowable length for that field type.
23
E_CTI_INVALID_
DIGITS
DIGITS
A STRING field contains characters that are not digits (“0”
through “9”).
through “9”).
24
E_CTI_BAD_
MESSAGE_ FORMAT
MESSAGE_ FORMAT
The message is improperly constructed. This may be caused by
omitted or incorrectly sized fixed message fields.
omitted or incorrectly sized fixed message fields.
25
E_CTI_INVALID_
TAG_FOR_MSG_
TYPE
TAG_FOR_MSG_
TYPE
A floating field tag is present that specifies a field that does not
belong in this message type.
belong in this message type.
26
E_CTI_INVALID_
DEVICE_ID_ TYPE
DEVICE_ID_ TYPE
A DeviceIDType field contains an invalid. value.
27
Table 6-2
Control Failure Codes
Status Code
Description
Value