Cisco Cisco Computer Telephony Integration OS 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6 Event Interfaces and Events
IAgentEvents Interface
SkillGroup[j]
ARGUMENTS Argument array that contains Skill Group
information for the j-th element less than
NumSkillGroups. The message will
contain up to NumSkillGroups elements
of this type.
NumSkillGroups. The message will
contain up to NumSkillGroups elements
of this type.
MRDID
INT
Media Routing Domain ID as configured
in ICM and the ARM client.
in ICM and the ARM client.
NumTasks
INT
The number of tasks currently assigned
to the agent – this is the number that ICM
software compares to the MaxTaskLimit
to decide if the agent is available to be
assigned additional tasks. This includes
active tasks as well as those that are
offered, paused, and in wrapup.
to the agent – this is the number that ICM
software compares to the MaxTaskLimit
to decide if the agent is available to be
assigned additional tasks. This includes
active tasks as well as those that are
offered, paused, and in wrapup.
AgentMode
SHORT
The mode that the agent will be in when
the login completes. ROUTABLE = 0,
NOT ROUTABLE = 1
the login completes. ROUTABLE = 0,
NOT ROUTABLE = 1
MaxTaskLimit
INT
The maximum number of tasks that the
agent can be simultaneously working on.
agent can be simultaneously working on.