Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
This is a column index number and an input parameter as type Short.
iColType
This is a column type value and an input parameter as type Integer.
iColWidth
This is a column width value and an input parameter as type Integer .
iColTextAlign
This is a column text align value and an input parameter as type Integer.
bstrColTitle
This is a column title text and an input parameter as type String.
Return Value
None.
AlternateCtl
The AlternateCtl is a Button type control allowing the agent to send an alternate call request. Alternate
is a compound action of placing an active call on hold and then retrieving a previously held call or
answering an alerting (ringing) call on the same device. Alternate is a useful feature during a consult call.
is a compound action of placing an active call on hold and then retrieving a previously held call or
answering an alerting (ringing) call on the same device. Alternate is a useful feature during a consult call.
AnswerCtl
The Answer Control is a button that provides UI for sending answer and release call requests. The
behavior (answer or release) can be set via the ButtonType set from the property page as explained under
AgentState controls.
behavior (answer or release) can be set via the ButtonType set from the property page as explained under
AgentState controls.
Answer Icon:
Release Icon: