Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The ReconnectCtl is a Button control allowing the agent to send a Reconnect Call request. Reconnect is 
a useful feature during a consult call. If an agent has Call A held and Call B active, reconnect will hang 
up Call B and make Call A active. In a consult call scenario, reconnect will hang up the consult call and 
return to the original call.

The SkillGroupStatistics control is a grid based control displaying ICM real time SkillGroup statistics.

The columns displayed are configurable at CTI OS server (see the CTI OS System Manager's Guide for 
Cisco ICM/IPCC Enterprise & Hosted Editions). The update interval can be configured but defaults to 
10 seconds.

If an agent belongs to multiple SkillGroups, each row will display statistics for one SkillGroup. For a 
supervisor this control will display all skillgroups in his team.

get_UserDefinedCell

If the column type is user defined, gets the text from the requested cell.

GetCellText

Gets the text from the requested cell in requested row.

GetColumnInfo

Gets the information about the requested column.

set_ColumnHeader

Sets the column header of requested column with given text.

set_ColumnType

Sets the column type of requested column with given value.

set_ColumnWidth

Sets the column width of requested column with given value.

set_ UserDefinedCell

Sets the given text into the requested cell.

SetColumnInfo

Sets the given information for the requested column.