Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The Silent Monitor StandAlone ActiveX Control provides an interface for easy integration with the CTI 
OS Silent Monitor functionality. The ComObject can be used in Visual Basic 6.0 as well as other host 
containers. This section demonstrates the use of this control in Visual Basic 6.0.

The Silent Monitor StandAlone ComObject is supported for use on IPCC only.

The Standalone ComObject wraps calls to the CTI OS Session as well as SilentMonitor manager. It 
provides the following four methods (displayed in IDL format; IDL is the language used to define COM 
interfaces).

interface ISilentMonitor : IDispatch

{

[id(1), helpstring("method Connect to CTIOS")] HRESULT Connect ([in] IArguments * 

args, [out] int* returnvalue);

[id(2), helpstring("method Disconnect to CTIOS")] HRESULT Disconnect (/*[in] 

IArguments * args, [out] int* returnvalue*/);

[id(3), helpstring("method StartMonitoring to CTIOS")] HRESULT StartMonitoring 

([in] IArguments * args, [out] int* returnvalue);

[id(4), helpstring("method StopMonitoring to CTIOS")] HRESULT StopMonitoring ([in] 

IArguments * args, [out] int* returnvalue);

};

The Connect method establishes a Monitor Mode Session with the specified CTI OS Server. The syntax 
and parameters are the same as for the CTI OS session object Connect method (see 

 in 

The Disconnect method disconnects an established session. This method has no required parameters. See 

 in 

for syntax and optional parameters.

The StartMonitoing method starts a Silent Monitor Session.The StartMonitoring Arguments array 
contains the following parameters,

AgentID

AgentID of the agent to be monitored.

Peripheralnumber

PeripheralID of the Peripheral to which the Agent is 
logged in.