Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

Changes to the call context data will generate an OnCallDataUpdate event. Only the items that have 
changed will be in the event argument array. The initial call context is provided in the OnCallBegin 
event. 

void OnCallDataUpdate(Arguments& args)

void OnCallDataUpdate (IArguments * args)

session_OnCallDataUpdate (ByVal args As CtiosCLIENTLib.IArguments)

SkillGroupID 
(Optional)

INT

The ICM SkillGroupID of the agent SkillGroup the call is 
attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or not 
available.

SkillGroupPriority 
(Optional)

SHORT

The priority of the skill group, or 0 when skill group priority 
is not applicable or not available.

CallWrapupData 
(Optional)

STRING

Call-related wrap-up data. 

CallVariable1 
(Optional)

STRING

Call-related variable data.

…

…

CallVariable10 
(Optional)

STRING

Call-related variable data.

CallStatus (optional)

SHORT

The current status of the call.

ECC (optional)

ARGUMENTS Arguments array that contains all of the Expanded Call 

Context variables in use; for example:

user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable

CTIClients (Optional)

ARGUMENTS Arguments array that contains the information about the 

number of clients that are using the call object; for example:

CTIClient[1]

CTIClientSignature
CTIClientTimestamp

ICMEnterpriseUnique 
ID (Optional)

STRING

Required only when the call is pre-routed.