Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 1 Introduction
Overview of CTI OS
Figure 1-2
Sample Request-Response Message Flow.
A request generated by the CTI-enabled application (CLIENT) is sent to the CTI service (SERVER), and
a response message (CONF) is generated to indicate that the request has been received. In most cases if
the request is successful, a follow-on event will be received indicating that the desired behavior has
occurred. Detailed descriptions of this kind of request-response-event message flow are detailed in later
chapters in this guide.
a response message (CONF) is generated to indicate that the request has been received. In most cases if
the request is successful, a follow-on event will be received indicating that the desired behavior has
occurred. Detailed descriptions of this kind of request-response-event message flow are detailed in later
chapters in this guide.
Overview of CTI OS
The Computer Telephony Integration Object Server (CTI OS) is Cisco’s next generation customer
contact integration platform. CTI OS combines a powerful, feature-rich server and an object-oriented
software development toolkit to enable rapid development and deployment of complex CTI applications.
Together with the Cisco CTI Server Interface, CTI OS and Client Interface Library (CIL) create a high
performance, scalable, fault-tolerant three-tiered CTI architecture, as illustrated in
contact integration platform. CTI OS combines a powerful, feature-rich server and an object-oriented
software development toolkit to enable rapid development and deployment of complex CTI applications.
Together with the Cisco CTI Server Interface, CTI OS and Client Interface Library (CIL) create a high
performance, scalable, fault-tolerant three-tiered CTI architecture, as illustrated in
CLIENT
SERVER
REQUEST
CONF
EVENT