Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-80
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
OnStartSilentMonitorConf
The OnStartSilentMonitorConf event is sent to the monitoring application to indicate that a
StartSilentMonitorRequest has been processed at the CTIOS server.
StartSilentMonitorRequest has been processed at the CTIOS server.
Syntax
C++:
void OnStartSilentMonitorConf (Arguments & args);
COM:
HRESULT OnStartSilentMonitorConf ([in] Arguments* args);
VB:
Session_ OnStartSilentMonitorConf (ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
ClientPort
The TCP/IP port number of the CTI Client connection that was closed. UINT
Direction
The direction of the event.
One of the following values:
0: Input;
1: Output;
2: Bi-directional.
USHORT
ConnectionDevice
IDType
IDType
Indicates the type of the connection identifier supplied in the
ConnectionDeviceID floating field
ConnectionDeviceID floating field
USHORT
ConnectionCallID The Call ID value assigned to this call by the peripheral or ICM
software.
UINT
ConnectionDevice
ID
ID
The identifier of the connection between the call and the device.
STRING
ClientAddress
The IP address of the phone.
STRING
AgentID
(optional)
(optional)
The agent’s ACD login ID.
STRING
AgentExtension
(optional)
(optional)
The agent’s ACD teleset extension
STRING
AgentInstrument
(optional)
(optional)
The agent’s ACD instrument number
STRING
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being monitored
AgentID
STRING
Agent ID of the agent to be monitored. This message will
contain either AgentID or DeviceID, but not both.
contain either AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent to be monitored. This message will
contain either AgentID or DeviceID, but not both.
contain either AgentID or DeviceID, but not both.