Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
6-88
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 6 Event Interfaces and Events
ISilentMonitorEvents
Parameters
args
Arguments array containing the following fields.
OnRTPStreamTimedoutEvent
The OnRTPStreamTimedoutEvent event is sent to the monitored application to report that no RTP voice
packets have been received from the monitored IP Phone.
packets have been received from the monitored IP Phone.
Syntax
C++:
void OnRTPStreamTimedoutEvent (Arguments & args);
COM:
HRESULT OnRTPStreamTimedoutEvent ([in] Arguments* args);
VB:
Session_ OnRTPStreamTimedoutEvent (ByVal args as CTIOSCLIENTLIB.IArguments)
Parameters
args
Arguments array containing the following fields.
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being monitored
AgentID
STRING
Agent ID of the agent who had been monitored. This message
will contain either AgentID or DeviceID, but not both.
will contain either AgentID or DeviceID, but not both.
DeviceID
STRING
Device ID of the agent who had been monitored. This
message will contain either AgentID or DeviceID, but not
both.
message will contain either AgentID or DeviceID, but not
both.
PeripheralID
INT
The ICM PeripheralID of the ACD where silent monitoring
has stopped.
has stopped.
MonitoringIPAddress
STRING
TCP/IP address of the monitoring application
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent Monitor Session.
OriginatingServerID
STRING
TCP/IP Address:Port of the CTIOS server from which the
request originated
request originated
OriginatingClientID
STRING
Client Identification of the monitoring application
Keyword
Type
Description
MonitoredUniqueObject
ID
ID
STRING
Unique Object ID of the object being monitored
SMSessionKey
UNSIGNED
SHORT
SHORT
Unique identifier for the Silent Monitor Session.
StatusCode
SHORT
One of the ISilentMonitorEvent status codes in