Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

The following sample VB.NET code illustrates how to take the array returned from GetAllAgents() and 
use it to access the corresponding agents in the CIL’s object cache. The example uses the .NET CIL.

Dim args As Arguments

args = m_session.GetAllAgents()

' Iterate through all of the CILRefArg objects

' in the Arguments array.

'

Dim i As Integer

For i = 1 To args.NumElements()

    Dim refArg As CilRefArg

    ' Retrieve the CILRefArg at each position in the

    ' array.

    '

    If (args.GetElement(i, refArg)) Then

        If ((refArg Is Nothing) = False) Then

            ' The value method will return a reference

            ' to the agent object referenced by the

            ' CILRefArg.

            '

            Dim agent As Agent

            refArg.GetValue(agent)

            Console.Out.WriteLine("--")

            If (agent Is Nothing) Then

                Console.Out.WriteLine("Nothing")

            Else

                Console.Out.WriteLine(agent.DumpProperties())

            End If

            Console.Out.WriteLine("--")

        End If

    End If

Next

The GetAllCalls method returns an array of object IDs. Each object ID is associated with a Call object 
stored in the CIL.

The number of object IDs returned from this method depends on the number of calls that the CIL has 
discovered through call events. For example, a CIL used in an agent desktop application will return IDs 
for all calls in which the agent is involved. A supervisor desktop returns IDs for any call in which the 
supervisor is involved as well as IDs for monitored calls. A monitor mode application filtering all call 
events returns IDs for each call known by the CTI OS Server. 

Arguments & GetAllCalls()

HRESULT GetAllCalls(/*[out, retval]*/ VARIANT *args)