Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide
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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 9 Agent Object
Methods
An output parameter (return parameter in VB) that contains an error code from
in
Return Value
Default CTI OS return values. See
Remarks
Supported for use with IPCC only.
If this request is successful, the CTIOS server sends a separate OnNewAgentTeamMember event for
each agent in the supervisor’s team. If this request is unsuccessful, the client receives an
OnControlFailureConf event.
each agent in the supervisor’s team. If this request is unsuccessful, the client receives an
OnControlFailureConf event.
RequestSupervisorAssist
The RequestSupervisorAssist method allows the agent to call an available supervisor for assistance.
Syntax
C++:
virtual int RequestSupervisorAssist();
int RequestSupervisorAssist (Arguments& reserved_args)
COM:
HRESULT RequestSupervisorAssist (/*[in, optional]*/ IArguments reserved_args, /*
[out, retval]*/ int * errorcode)
VB:
RequestSupervisorAssist () As Long
Java:
int RequestSupervisorAssist(Arguments args)
.NET:
CilError RequestSupervisorAssist(Arguments args)
Parameters
reserved_args
Not currently used, reserved for future use.
Java/.NET: args
Not currently used, reserved for future use.
errorcode
An output parameter (return parameter in VB) that contains an error code from
in
Return Values
Default CTI OS return values. See
Remarks
Supported for use with IPCC only. See
for more information.